HDFC Bank rolls out second version of humanoid bot for branch banking

It will be deployed to its Koramangala branch in India.

HDFC has launched a more advanced version of its humanoid robot which will answer customer queries and guide visitors inside the branch in Koramangala from where it has been deployed.

Interactive Robotic Assistant (IRA) 2.0 has a built-in GPS and speech recognition module that can help with its customer service functions. It also has an ultrasonic sensor enabling it to move freely inside the branch. A facial recognition feature is similarly set to be installed in the near future.

“IRA 2.0 is more advanced than the first one (IRA 1.0) and it’s a blend of IRA 1.0 and EVA with some added features. For the consumers it’s a new experience of interacting with humanoid through voice rather than just touch,” local media reports quoted Nitin Chugh, country head, Digital Banking, HDFC Bank.

Invento Makerspaces and Senseforth Technologies developed IRA 2.0. The first humanoid IRA for customer service was stationed at Kamala MIlls in Mumbai last January.

Also Read

Standard Chartered launches digital request quote module Autoquote

Citi launches Token Services for Cash for institutional clients

Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

I want to download the media kit