BTPN Bank moves forward with digital transformation programme

It has tapped on Diasoft’s FLEXTRA Suite solution.

BTPN Bank has tapped on software solutions provider Diasoft for its digital transformation programme, according to a statement.

The bank was able to support new front-office business procedures, customer services and teller operations through Diasoft’s FLEXTERA Suite which was then rolled out to BTPN Bank’s branch network in Indonesia.

“The broad scope of bank services supported by FLEXTERA includes customer identification with a 360-degree customer view, operations with current accounts and deposits, cardholder services, cash and cheque transactions, payments and money transfers, including SKN/RTGS transactions,” added Diasoft.

The multi-language enablement of the solution also ensured its smooth localisation and provided users with convenient user interfaces in the Indonesian language.

The FLEXTERA Front Office was also integrated with the bank’s corporate ESB to ensure smooth communication flows of the digital solution to the bank’s IT landscape.

The project was carried out with the help of Diasoft’s local partner in Indonesia – Sistema Datapilar.