Singapore

What fintech solutions do Asian banks offer to SMEs?

For banks to truly resolve the SMEs’ pain points, they will have to do more than just offer conventional banking products and services.

OCBC acquires National Australian Bank's private wealth business in Hong Kong

The move seeks to boost the bank’s mortgage and deposit books.

Brace for DBS' digital takeover

It will digitise its SME business.

It's automatic: Robots assist OCBC operations

The two work in the secured lending and finance teams.

I, robot: Amy and Eve start work in UOB's digital garden of Eden

They halved costs in the bank's wholesale banking and retail businesses.

The Big Short: Asia Pacific banks still prefer bailouts to bail-ins

Hong Kong has made the most significant advance with its bank resolution regime.

Cooler and techier: Is it time to take another look at the contact centre?

The rapid advance of technology has created the impression that the entire banking industry will soon be digitised. Yet whilst much of traditional banking has gone the way of the abacus, we’ve learned something interesting along the way: people still want to speak to people. When my credit card was rejected recently, my first reaction was to call the bank. My app won’t tell me what the problem is, at least not today. And when it comes to a decision about my own money, that human touch becomes even more important and reassuring. Not everything will be online and clients don’t want it to be.